Customer Service Representative

November 8

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Mindo Small Business Solutions

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Web Development • IT consultancy • Server Maintenance • APP Development • API Development

51 - 200 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

Description

• We are looking for fluent English speakers to join our growing Customer Service Department. • If you are a fluent English speaker and have some customer service experience, you are welcome to apply. • Responding to emails and live chats originating from overseas customers. • Initiate a phone call with overseas customers. • Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience. • Handling and resolving customer complaints. • Communicating and coordinating with colleagues and internal departments.

Requirements

• Must have excellent written and verbal English communication skills, fast and accurate typing • Create grammatically correct responses without any spelling errors • Have a good problem analysis and problem-solving skills • Fluently English Speaking with no accent • Comfortable using computers • Fast learner on new software • Preferably have the experience with customer service/call center/banking/telesales/online shopping/insurance/logistic/hospitality and tourism industry (exposure to international clients would be an advantage) • Can successfully communicate with the customer to gather information and learn about their needs and expectations • Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure • Applicants must be willing to work 24 hours shifting system

Benefits

• Excellent working environment • Covid protocol in the workplace • Laptops and PCs provided