Inbound Customer Support

November 10, 2024

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Cava Companies

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Cava Companies is a locally based real estate developer and property management firm located in Richmond, Virginia. Renowned for its innovative and community-centric approach, Cava Companies offers a diverse range of services, including new home construction, renovation, and the provision of turnkey investment properties. The company is involved in both developing and managing properties, emphasizing high-quality workmanship and a commitment to reducing vacancies and costs through effective management practices. Under the leadership of Frank Cava, a third-generation real estate entrepreneur, Cava Companies boasts over 100 years of collective experience and a proven track record of successfully building, selling, and managing thousands of properties across Virginia.

11 - 50 employees

Founded 2007

🏠 Real Estate

Description

• Assists the Property Managers with the general administration of the tenants, property and answers phone calls, and prioritizes calls for the property managers to speak with both current and prospective residents. • Monitors regulatory compliance and company policies and procedures related to property management. • Live answer all inbound calls for our property management division during normal office hours. • Pre-screening inbound calls based on motivation level and property details in an effort to schedule appointments. • Fulfill tasks as requested. • Enter all calls are logged and routed to the appropriate team member.

Requirements

• Strong organizational and time management skills. • Previous customer service experience. • Telephone experience preferred. • Looking for candidates who are eager and willing to grow within the company. • Self-motivated, personable and team player with experience in a fast-paced environment. • Must be able to prioritize multiple tasks and effectively execute each.

Benefits

• A place to come perform and excel at work without layers of corporate bureaucracy slowing you down. • A medium sized team where your contribution is truly appreciated by all involved. • A friendly and positive team environment, free of drama and negativity. • A stable and reliable business that will be around for a long time with numerous growth opportunities. • They hire self-starters that are looking to grow and aggressively promote from within. • They are well run and you will get exposure to every facet of real estate. • In this role you will have exposure to the CEO, COO, and sales team. • Plus, they want their staff to fully understand their business so you will see homes before, during and after repairs. • As mentioned, they are a quick-moving and nimble company, so you will have freedoms to make an immediate impact on their business. • Whether it be technology enhancements, process improvements, or team building activities, their team embraces your innovative solutions.