Customer Service Representative

November 10

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Logo of tawk.to

tawk.to

201 - 500

πŸ’° $2M Seed Round on 2011-01

Description

β€’ Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. β€’ Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. β€’ Responsibilities include calling clients booked in for the day, ensuring cleaners are aware of their schedule, and responding to leads.

Requirements

β€’ Interact by answering phone calls promptly, responding to emails within 24 hours β€’ Reach out and follow up with all lead generation channels running β€’ Booking cleaning jobs for cleaning technicians - when a customer calls, connecting them to the right cleaner β€’ Someone who is good at managing social media channels - IG and FB β€’ All 24-hour before emails need to be sent out (on how to prepare for their clean) β€’ Organized and resourceful β€’ Knowledge social media channels - IG and FB β€’ Marketing or branding experience is a plus! β€’ Knowledge with tools tawk.to, Canva, FB, IG, Word or Adobe is a Plus! β€’ Good with Written & Verbal Communication Skills β€’ Communicate via teams, email, or phone calls. β€’ Excellent interpersonal skills and customer focused β€’ Excellent people skills and team player β€’ Amendable to work 40 hours in a week

Benefits

β€’ Competitive salary starting β‚± 25,000/month (depending on the requirements)

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