Customer Service Representative

November 10

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 ₱25k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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tawk.to

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🤝 B2B

🔌 API

💰 $2M Seed Round on 2011-01

Description

• Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. • Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. • Responsibilities include calling clients booked in for the day, ensuring cleaners are aware of their schedule, and responding to leads.

Requirements

• Interact by answering phone calls promptly, responding to emails within 24 hours • Reach out and follow up with all lead generation channels running • Booking cleaning jobs for cleaning technicians - when a customer calls, connecting them to the right cleaner • Someone who is good at managing social media channels - IG and FB • All 24-hour before emails need to be sent out (on how to prepare for their clean) • Organized and resourceful • Knowledge social media channels - IG and FB • Marketing or branding experience is a plus! • Knowledge with tools tawk.to, Canva, FB, IG, Word or Adobe is a Plus! • Good with Written & Verbal Communication Skills • Communicate via teams, email, or phone calls. • Excellent interpersonal skills and customer focused • Excellent people skills and team player • Amendable to work 40 hours in a week

Benefits

• Competitive salary starting ₱ 25,000/month (depending on the requirements)