Customer Service Representative

November 10, 2024

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 ₱25k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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tawk.to

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tawk. to is a globally popular, free live chat and customer communication platform that allows businesses to interact with their customers in real-time. It offers tools like live chat, a knowledge base, contacts CRM, and AI assistance to streamline customer communication. The platform supports over 45 languages and provides features such as agent-to-agent messaging, video and voice add-ons, and automated translation. It allows unlimited agents and chat interactions without any cost to the user, though they offer paid services for hiring virtual chat agents. tawk. to is based in Las Vegas but operates with a diverse, globally distributed team. It is used by millions of businesses around the world to communicate with billions of customers monthly.

201 - 500 employees

Founded 2013

☁️ SaaS

🤝 B2B

🔌 API

💰 $2M Seed Round on 2011-01

📋 Description

• Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. • Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. • Responsibilities include calling clients booked in for the day, ensuring cleaners are aware of their schedule, and responding to leads.

🎯 Requirements

• Interact by answering phone calls promptly, responding to emails within 24 hours • Reach out and follow up with all lead generation channels running • Booking cleaning jobs for cleaning technicians - when a customer calls, connecting them to the right cleaner • Someone who is good at managing social media channels - IG and FB • All 24-hour before emails need to be sent out (on how to prepare for their clean) • Organized and resourceful • Knowledge social media channels - IG and FB • Marketing or branding experience is a plus! • Knowledge with tools tawk.to, Canva, FB, IG, Word or Adobe is a Plus! • Good with Written & Verbal Communication Skills • Communicate via teams, email, or phone calls. • Excellent interpersonal skills and customer focused • Excellent people skills and team player • Amendable to work 40 hours in a week

🏖️ Benefits

• Competitive salary starting ₱ 25,000/month (depending on the requirements)