Contec Holdings
Contec Holdings is a company specializing in technology-driven solutions for logistics and asset management. With over 40 years of experience, Contec provides forward and reverse logistics services, automated testing solutions, repair and diagnostics, and value-added fulfillment services. The company partners with electronic OEMs and broadband service providers to deliver innovative solutions, including custom kitting, product preparation, and order distribution. Contec's expertise in engineering and support solutions helps improve innovation and accelerate time to market for its clients. Their advanced technology and logistics capabilities allow for efficient redeployment of customers' valuable assets.
Automated Test • Device Repair • Asset Recovery • Value-Added Warehousing • Order Fulfillment
Customer Service Representative
November 10, 2024
Contec Holdings
Contec Holdings is a company specializing in technology-driven solutions for logistics and asset management. With over 40 years of experience, Contec provides forward and reverse logistics services, automated testing solutions, repair and diagnostics, and value-added fulfillment services. The company partners with electronic OEMs and broadband service providers to deliver innovative solutions, including custom kitting, product preparation, and order distribution. Contec's expertise in engineering and support solutions helps improve innovation and accelerate time to market for its clients. Their advanced technology and logistics capabilities allow for efficient redeployment of customers' valuable assets.
Automated Test • Device Repair • Asset Recovery • Value-Added Warehousing • Order Fulfillment
📋 Description
• Training Hours: 11am-8pm EST (10am-7pm CST), Monday - Friday • Work Hours: 2pm-11pm EST (1pm-10pm CST), Friday - Tuesday w/Wednesday and Thursday Off • Responsible for answering inbound calls from customers experiencing issues and will be expected to troubleshoot all Xfinity products to repair and restore the customers’ services. • Follow established troubleshooting steps through the use of troubleshooting tools (ITGs) and follow the ITG and trust the resolution the tool provides. • Sales will be key as you will be expected to discover customer needs and sell the value and benefits of Xfinity products with every customer interaction. • Most of the calls in this role will be related to Repair and technical troubleshooting. • Periodically expected to assist by handling overflow calls from other queues during high call volume periods.
🎯 Requirements
• Must be willing to submit to a background investigation; • Must have unrestricted work authorization to work in the United States. • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
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