Customer Service Representative

2 days ago

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Contec Holdings

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Automated Test • Device Repair • Asset Recovery • Value-Added Warehousing • Order Fulfillment

1001 - 5000

Description

• Training Hours: 11am-8pm EST (10am-7pm CST), Monday - Friday • Work Hours: 2pm-11pm EST (1pm-10pm CST), Friday - Tuesday w/Wednesday and Thursday Off • As a Virtual Repair Representative, responsible for answering inbound calls from customers. • Troubleshoot Xfinity products to repair and restore customers’ services. • Expected to follow established troubleshooting steps and use troubleshooting tools (ITGs). • Provide a positive customer experience and assist with sales during interactions. • Resolve issues, create rapport with customers, and manage inquiries effectively.

Requirements

• Must be 18 years of age or older or demonstrate legal capacity to enter a contract. • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation. • Must have unrestricted work authorization to work in the United States. • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement.