Customer Service Representative

November 10

🇺🇸 United States – Remote

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Contec Holdings

WebsiteLinkedInAll Job Openings

Automated Test • Device Repair • Asset Recovery • Value-Added Warehousing • Order Fulfillment

1001 - 5000 employees

Founded 1978

🚗 Transport

🏢 Enterprise

Description

• Training Hours: 11am-8pm EST (10am-7pm CST), Monday - Friday • Work Hours: 2pm-11pm EST (1pm-10pm CST), Friday - Tuesday w/Wednesday and Thursday Off • Responsible for answering inbound calls from customers experiencing issues and will be expected to troubleshoot all Xfinity products to repair and restore the customers’ services. • Follow established troubleshooting steps through the use of troubleshooting tools (ITGs) and follow the ITG and trust the resolution the tool provides. • Sales will be key as you will be expected to discover customer needs and sell the value and benefits of Xfinity products with every customer interaction. • Most of the calls in this role will be related to Repair and technical troubleshooting. • Periodically expected to assist by handling overflow calls from other queues during high call volume periods.

Requirements

• Must be willing to submit to a background investigation; • Must have unrestricted work authorization to work in the United States. • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure