Customer Service Assistant

4 days ago

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The Coastal Star

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Description

• We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Assistant. • Assist customers, answer their questions, resolve issues, and provide exceptional service. • Respond to customer inquiries via phone, email, chat, or in person in a friendly and professional manner. • Effectively address customer concerns, complaints, and requests by providing accurate information and solutions. • Develop a deep understanding of our products/services to assist customers effectively. • Maintain accurate and organized customer records, including contact information, interactions, and issues resolved. • Keep customers informed about product updates, promotions, and company policies. • Collaborate with other team members to ensure a consistent and positive customer experience. • Perform various administrative duties as needed to support the customer service department.

Requirements

• High school diploma or equivalent; associate's degree or higher preferred. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities. • Empathy and patience when dealing with customers. • Proficiency in using customer service software and computer systems. • Ability to work in a fast-paced environment and handle high call/chat volumes. • Attention to detail and accuracy in data entry.