Customer Service Specialist

Yesterday

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WEX

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Fleet payments • Heathcare payments • Travel payments • Virtual payments • Corporate payment solutions

5001 - 10000

💰 $310M Post-IPO Debt on 2020-06

Description

• The Customer Service Specialist primarily engages with WEX customers over the phone. • Responsible for accurately answering customer inquiries about available products while delivering high-quality service. • Provide guidance to customers via telephone and email. • Assist customers by answering questions, resolving issues, and providing education on services. • Answer between 40-60 inbound phone calls per day. • Navigate and effectively use 10-15 different systems simultaneously. • Multitask across multiple platforms during each call. • Deliver clear communication while providing accurate answers and solutions. • Educate customers on additional options or features accordingly. • Respond accurately to email inquiries, maintaining proper language, grammar, and spelling. • Adhere to confidentiality guidelines. • Conduct thorough research to investigate all inquiries using available reference materials. • Achieve or exceed established customer service standards and goals. • Maintain product knowledge and actively participate in ongoing departmental training and education. • Provide additional training to team members when necessary.

Requirements

• Proficiency with computers is required • Access to high-speed internet via ethernet cable is required • Previous exposure managing a steady flow of incoming calls • Strong customer service and/or call center background is preferred • All offers are contingent upon successful completion of a background check and drug screening.

Benefits

• health • dental • vision • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement • more.