Customer Research Manager

4 days ago

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Abercrombie & Fitch Co.

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Abercrombie & Fitch Co. is a leading global omnichannel specialty retailer offering apparel and accessories for men, women, and kids. The company's brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, focus on providing high-quality, comfortable products that enable consumers worldwide to express their individuality and style. Abercrombie & Fitch Co. places a strong emphasis on digital transformation, sustainability, inclusion, and diversity. The company has been recognized as a great place to work for LGBTQ+ equality and is committed to community partnerships and global giving.

Specialty Retail • Apparel • Fashion • Retail • Lifestyle Brand

10,000+ employees

Founded 1892

🛒 Retail

👗 Fashion

👥 B2C

📋 Description

• At Abercrombie & Fitch, the Customer Research Manager oversees and implements the design and execution of customer research projects to generate insights that inform brand and business strategy. • A key advocate for the customer, this role leads a team of researchers who gather and analyze customer feedback on values, attitudes, and preferences using various methods and tools. • Close collaboration with cross-functional teams ensures that customer insights are effectively incorporated into brand strategies and business decision-making. • The ideal candidate will have a deep understanding of the fashion retail industry, exceptional leadership, analytical capabilities, as well as verbal and written communication skills. • Finally, in addition to an insatiable curiosity about our customers, the ideal candidate will bring a passion for delivering clear, compelling, data-driven, insights-rich narratives to inspire business action.

🎯 Requirements

• 4-year college degree or equivalent experience • 8-10+ years of experience in customer research, market research, consumer insights, or related field • 2+ years of previous people management experience • 4+ years experience conducting primary quant and qual research utilizing various research methods and tools • Master's degree or PhD in a relevant field preferred, but not required • Intentional leader, with proven ability to drive change, bring a group to consensus and inspire enthusiasm towards the goals of the team • A deep empathy for both the customer and your team's goals • Methodological expertise and excellence with the ability and passion to implement research best practices to tell a cohesive and actionable story • Experience conducting advanced quantitative methodologies such as segmentation, Max/Diff, Conjoint, longitudinal brand tracking and comfortable moderating qualitative engagements such as focus groups and IDIs • Excellent verbal and written communication skills, with the ability to tailor messages to different audiences and levels of the organization • Willingness to travel –quarterly domestic travel will be a requirement of this role • Experience working in a Retail/eCommerce environment is strongly preferred

🏖️ Benefits

• Incentive Bonus Program • Paid Time Off and Work From Anywhere Flexibility • Paid Volunteer Day per Year, allowing you to give back to your community • Merchandise Discount • Medical, Dental and Vision Insurance Available • Life and Disability Insurance • Associate Assistance Program • Paid Parental and Adoption Leave • Access to Carrot to support your unique parenthood journey • Access to Headspace dedicated to creating healthier, happier lives from the inside out • 401(K) Savings Plan with Company Match • Opportunities for Career Advancement, we believe in promoting from within • A Global Team of People Who'll Celebrate you for Being YOU