Community Manager

6 days ago

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Absolute Security

WebsiteLinkedInAll Job Openings

Endpoint Security • Endpoint Visibility • Self-healing Endpoint • Data Risk Management • IT Asset Management

501 - 1000 employees

Founded 1993

🔐 Security

🔒 Cybersecurity

🏢 Enterprise

Description

• Lead the launch of the Absolute Community and manage its day-to-day operations. • Design a compelling user experience and engagement strategy by leveraging your knowledge of customer-facing online communities. • Plan, schedule, and prioritize the implementation of features in the community platform. • Identify, implement, and evolve innovative content creation practices and tactics that will inspire community members to generate user content, refer others to the community, and develop a vibrant and supportive peer-to-peer community ethos. • Develop and foster relationships among community members, including identifying and rallying Absolute Customer Champions for the launch of the community to ensure effective engagement. • Create and manage community initiatives, campaigns, and content calendars with the goal of scaling customer success. • Write engaging content articles, post discussions, and participate in user threads daily. • Work closely with the Customer Experience, Product, and Marketing teams to understand customer needs and their journey with the Absolute product suite. • Be the main point of contact for the community and advocate for its success across the Absolute organization. • Manage collaboration with key internal and external stakeholders. • Monitor and report on community KPIs and feedback. • Administer the community management platform. • Protect the security and privacy of Absolute and its customers.

Requirements

• 3-5 years in a Marketing, Communications, or Customer Success position in a SAAS organization. • Minimum 2 years’ experience as an online Community Manager. • Degree or diploma in Communications, Marketing, Business, or another related field. • Experience using the Salesforce Experience Cloud (preferred) or similar tool. • Experience leading large scale projects that deliver measurable results. • Deep knowledge of the dynamics of online communities, including community building strategies, moderation techniques, and fostering a positive and inclusive environment. • Strong aptitude to learn new technology and software quickly. • Willingness to adapt to changing priorities, community needs, and evolving trends. • Experience managing dynamic stakeholders, both internal and external. • Bonus: Experience in the Cyber Security space.