Manager - Customer Success

March 13

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Absolute Security

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Absolute Security is a leading provider of self-healing, intelligent security solutions designed to protect businesses in a digital landscape. With a focus on endpoint security, device management, and network access, Absolute Security offers a range of products such as Absolute Control, Absolute Resilience, and Secure Access solutions. These products are built to enhance device and application health, secure access to cloud apps, and enable comprehensive threat protection across web, cloud, and private applications. Absolute Security serves various industries, including education, finance, government, healthcare, and transportation, helping organizations maintain compliance, reduce vulnerabilities, and maximize productivity.

Endpoint Security • Endpoint Visibility • Self-healing Endpoint • Data Risk Management • IT Asset Management

501 - 1000 employees

Founded 1993

🔐 Security

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Reporting to the Director of Customer Success, • As the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. • You will provide leadership, mentorship and assistance to day-to-day operations. • You will be responsible for leading a team of CSMs to drive customer loyalty and business value to customers. • You leverage customer health monitoring tools to proactively identify issues, and work with your team to implement strategies for product success. • Your affinity for customer excellence guides your team to transform customer stakeholders into Absolute heroes within their own organization. • You will also be responsible for leading the customer success team (Mid-Market, Education and State/Local Government), conducting regular 1:1s with team members, analyzing churn and usage data and building best practices for the customer success team.

🎯 Requirements

• Maniacal focus on customer success, you’ve been around the block and built customer success in the past and are ready to continue to evolve and innovate at Absolute. • Proven (3+ years) experience leading, mentoring, and motivating high-performance teams. • Experience building a Customer Success (or equivalent) organization, processes, and/or tools is a required asset. • Experience building out scaled Customer Success programs that work using a data-driven scalable approach. • Strong aptitude for technology with the ability to explain technical concepts and theories to both technical and non-technical users. • Previous Cybersecurity experience a plus. • Strong knowledge of software platforms and systems used for managing customer relationships and internal data sources. • Highly organized, able to manage many activities concurrently. • Change maker and instigator with an ability to take initiative, and drive projects to completion. • Experience with Salesforce and Gainsight. • Confident dealing with difficult conversations and experience of performance management. • You’re a natural champion builder and go the extra mile to add real value. • Ability to motivate team to meet goals and can manage change in a positive manner. • An effective communicator who builds successful relationships internally and externally; you can communicate ideas and break down complex subjects to your stakeholders. • A champion of Absolute customers, leading your team with clients’ best interests in mind. • Driven to solutions: for your team, for your customers, and for the company overall.