Fellow.app
Fellow. app is an advanced AI meeting assistant designed to streamline every aspect of the meeting process. The platform provides features like AI-enabled meeting transcription, action items organization, meeting agendas, and meeting minutes, all integrated with over 50 productivity tools such as Google, Slack, Asana, and Zoom. With an emphasis on enhancing productivity and collaboration, Fellow. app allows for seamless interaction before, during, and after meetings, catering to a wide range of organizational needs including team meetings, one-on-ones, and cross-functional sessions. The AI-driven tools aim to optimize meeting outcomes by helping teams stay organized, accountable, and aligned across various projects and objectives.
Customer Success Specialist
2 days ago
Fellow.app
Fellow. app is an advanced AI meeting assistant designed to streamline every aspect of the meeting process. The platform provides features like AI-enabled meeting transcription, action items organization, meeting agendas, and meeting minutes, all integrated with over 50 productivity tools such as Google, Slack, Asana, and Zoom. With an emphasis on enhancing productivity and collaboration, Fellow. app allows for seamless interaction before, during, and after meetings, catering to a wide range of organizational needs including team meetings, one-on-ones, and cross-functional sessions. The AI-driven tools aim to optimize meeting outcomes by helping teams stay organized, accountable, and aligned across various projects and objectives.
📋 Description
• Act as a liaison between sales and customer support departments. • Create product-focused resources to find new opportunities. • Document customer-driven insights and advocate for customer needs. • Manage the process and coordinate internal resources for customer satisfaction. • Help diagnose customer issues and identify solutions. • Build and maintain customer loyalty through proactive communication. • Track and report on key metrics for customer happiness and success. • Identify upsell opportunities and request customer testimonials.
🎯 Requirements
• 3 or more years professional experience in a customer-facing support role. • Awesome English communication skills, both written and verbal. • Comfortable on both chat and customer-facing Zoom calls. • Experience creating customer support videos and articles. • Ability to occasionally work flexible hours to support international customers.
🏖️ Benefits
• Health and Dental Benefits that are fully paid by the company. • Employee Stock Options. • $1,000 personal learning credit per year. • Regular compensation evaluations and raises.
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