Customer Success Manager - Focus Accounts

April 3

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Miovision

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Miovision is a leader in intelligent traffic solutions, leveraging data and artificial intelligence to revolutionize urban traffic management. The company offers a suite of systems, including Miovision One, which provides real-time data and analytics to optimize traffic flow, reduce emissions, and enhance road safety. Their products support traffic detection, management, and safety analytics, ensuring efficient transportation networks. Miovision is recognized for its commitment to safety for pedestrians and cyclists and prioritizes emergency and transit services through solutions like Miovision Opticom. With a global presence, Miovision’s technology is used in 68 countries, contributing to cleaner, safer, and more efficient transportation systems.

Traffic Data Collection • Video Analytics • Software Development • Vehicle Counting • Portable Video Collection Units

201 - 500 employees

Founded 2005

🚗 Transport

🤖 Artificial Intelligence

🏢 Enterprise

💰 Private Equity Round on 2023-04

📋 Description

• Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. • The CSM team empowers organizations to manage post-sales customer relationships. • Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion. • Develop trusted relationships with customers including executive sponsors and key contacts. • Proactively monitor and manage customer health, risk, escalations and opportunities. • Coordinate with the product team on product documentation and customer enablement. • Travel is required approximately 50% of the time across the United States and Canada.

🎯 Requirements

• Bachelor’s degree or equivalent experience in information technology, engineering, or business development. • 3+ years technical account management, project management, installation, or configuration in a technical field. • 3+ years in the role of sales, National / Focus Accounts, Sales engineering or Project Management ideally in the solutions market. • 3+ years of experience supporting customers in a business-to-business technical industry. • Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal. • Strong project management skills with particular focus on attention to detail. • Strong account management and team building skills with particular focus on attention to strategic planning. • Proven ability to build strategic and trusted relationships at all levels with the end user and the ecosystem partners. • High level of technical ability for POC, Pilots, Outcomes and success measures. • Proven ability of solution sales and how to assess customer needs, outcomes and the proper solution to meet the objectives. • Experienced design documentation skills. • Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support. • Ability to learn technical concepts around our product and our customer’s requirements, aligning the two. • Required passion and empathy to understand your customers and deliver to their needs. • Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you. • Strong presentation skills

🏖️ Benefits

• Comprehensive health benefits starting on day one • RRSP Matching Plan • Variable Incentive Plan • Mio-Days : We extend all three-day weekends to four-days and provide a Holiday Shutdown in December • Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7 • Internet subsidy and a remote work allowance • Enhanced paternity and maternity leaves • Unlimited vacation policy • Wellness offerings (Fitness, Mindfulness)