Agility PR Solutions
Agility PR Solutions is an all-in-one, award-winning platform designed for PR and communications teams that leverages generative AI at every step of the PR process. It provides a suite of capabilities including media relations, media monitoring, and social listening to optimize PR workflows and enhance communication strategies. Trusted by leading organizations and PR agencies, Agility simplifies tasks such as content creation, media pitching, and crisis management while delivering actionable insights through advanced analytics.
Media database • Media analytics • Media monitoring • PR Software • PR Measurement
Client Success Specialist
Yesterday
Agility PR Solutions
Agility PR Solutions is an all-in-one, award-winning platform designed for PR and communications teams that leverages generative AI at every step of the PR process. It provides a suite of capabilities including media relations, media monitoring, and social listening to optimize PR workflows and enhance communication strategies. Trusted by leading organizations and PR agencies, Agility simplifies tasks such as content creation, media pitching, and crisis management while delivering actionable insights through advanced analytics.
Media database • Media analytics • Media monitoring • PR Software • PR Measurement
📋 Description
• As a Client Success Specialist, you will be responsible for optimizing the client experience as they adopt and use Agility’s services. • You will work to ensure that Agility’s platform becomes embedded in the client’s workflows, helping them understand and appreciate the value and potential of Agility. • Your goal is to drive high levels of customer satisfaction, retention, and account growth. • Key responsibilities include development and maintenance of expertise in Agility’s products, managing client onboarding, and tracking client satisfaction.
🎯 Requirements
• Post-secondary diploma or degree (Public Relations, Media, or Communications preferred). • At least 2-3 years of customer service experience, ideally in a SaaS or related environment. • Strong organizational, communication, and presentation skills. • Proven ability to lead web-based client training and demonstrations. • Experience troubleshooting and resolving client issues. • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM tools (Salesforce experience is a plus). • Fluent in English, with a secondary language (French or Spanish) an asset.
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