Cyderes
Cyderes is a global leader in cybersecurity operations, providing a comprehensive suite of security services that encompass Managed Security Services, Identity and Access Management, Threat Hunting, and Digital Forensics & Incident Response. As a cybersecurity service provider, Cyderes offers security-as-a-service through their flagship Enterprise Managed Detection & Response (EMDR) service which operates 24/7. The company is focused on managing cyber risk for clients that range from Fortune 500 companies to utility providers. By leveraging partnerships with technology leaders like SailPoint, CyberArk, Google, Microsoft, and Splunk, Cyderes deploys tech-enabled solutions to address threats effectively and affordably. Their offerings are designed to manage risk and protect across various security stacks, ensuring that enterprises can quickly and efficiently meet emerging security challenges.
Information Security • Cyber Security • Managed Security Services • SIEM • Cloud Computing
Customer Success Manager
5 days ago
Cyderes
Cyderes is a global leader in cybersecurity operations, providing a comprehensive suite of security services that encompass Managed Security Services, Identity and Access Management, Threat Hunting, and Digital Forensics & Incident Response. As a cybersecurity service provider, Cyderes offers security-as-a-service through their flagship Enterprise Managed Detection & Response (EMDR) service which operates 24/7. The company is focused on managing cyber risk for clients that range from Fortune 500 companies to utility providers. By leveraging partnerships with technology leaders like SailPoint, CyberArk, Google, Microsoft, and Splunk, Cyderes deploys tech-enabled solutions to address threats effectively and affordably. Their offerings are designed to manage risk and protect across various security stacks, ensuring that enterprises can quickly and efficiently meet emerging security challenges.
Information Security • Cyber Security • Managed Security Services • SIEM • Cloud Computing
📋 Description
• Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider • We specialize in multi-technology, complex environments with the speed and agility needed to tackle advanced cyber threats • The Customer Success team ensures our customers achieve their desired outcomes • Looking for an Associate Technical Customer Success Manager (CSM) to drive customer satisfaction and advocacy in cybersecurity
🎯 Requirements
• Technical knowledge with 2+ years of hands-on Security / Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience is required • Prior experience as a member of the SOC/Service Desk or a SOC/Service Desk Team Lead • Bachelor's Degree in Computer Science or relevant field • Solid technical background with hands on experience in cyber security technologies • Willingness to travel periodically based on customer and business need • Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems • Exceptional verbal and written organizational, presentation, and communication skills • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment • Strong presence with a high confidence and calm demeanour in even the most stressful situations • Know-how and drive to build relationships • Proven project management success
Apply NowSimilar Jobs
5 days ago
Drive renewals and upsells while being a trusted advisor at Affinity, a relationship intelligence platform.
6 days ago
Join a global B2B SaaS company as a Customer Success Manager to drive client satisfaction.
6 days ago
Guide customers through their 1Password lifecycle in a proactive manner while ensuring customer satisfaction.
🇨🇦 Canada – Remote
💵 $68k - $92k / year
💰 $620M Series C on 2022-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
March 13
Serve as the customer advocate within Absolute to enhance success with their SaaS solutions.
March 12
Be the strategic advisor for customers as a Customer Success Manager at ThoughtExchange. Drive customer satisfaction and retention while working with a dynamic team.
🇨🇦 Canada – Remote
💵 $79k - $92.5k / year
💰 $4M Series B on 2020-11
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.