Cyderes
Cyderes is a global leader in cybersecurity operations, providing a comprehensive suite of security services that encompass Managed Security Services, Identity and Access Management, Threat Hunting, and Digital Forensics & Incident Response. As a cybersecurity service provider, Cyderes offers security-as-a-service through their flagship Enterprise Managed Detection & Response (EMDR) service which operates 24/7. The company is focused on managing cyber risk for clients that range from Fortune 500 companies to utility providers. By leveraging partnerships with technology leaders like SailPoint, CyberArk, Google, Microsoft, and Splunk, Cyderes deploys tech-enabled solutions to address threats effectively and affordably. Their offerings are designed to manage risk and protect across various security stacks, ensuring that enterprises can quickly and efficiently meet emerging security challenges.
Information Security • Cyber Security • Managed Security Services • SIEM • Cloud Computing
Customer Success Manager
March 18
Cyderes
Cyderes is a global leader in cybersecurity operations, providing a comprehensive suite of security services that encompass Managed Security Services, Identity and Access Management, Threat Hunting, and Digital Forensics & Incident Response. As a cybersecurity service provider, Cyderes offers security-as-a-service through their flagship Enterprise Managed Detection & Response (EMDR) service which operates 24/7. The company is focused on managing cyber risk for clients that range from Fortune 500 companies to utility providers. By leveraging partnerships with technology leaders like SailPoint, CyberArk, Google, Microsoft, and Splunk, Cyderes deploys tech-enabled solutions to address threats effectively and affordably. Their offerings are designed to manage risk and protect across various security stacks, ensuring that enterprises can quickly and efficiently meet emerging security challenges.
Information Security • Cyber Security • Managed Security Services • SIEM • Cloud Computing
📋 Description
• Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider • We specialize in multi-technology, complex environments with the speed and agility needed to tackle advanced cyber threats • The Customer Success team ensures our customers achieve their desired outcomes • Looking for an Associate Technical Customer Success Manager (CSM) to drive customer satisfaction and advocacy in cybersecurity
🎯 Requirements
• Technical knowledge with 2+ years of hands-on Security / Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience is required • Prior experience as a member of the SOC/Service Desk or a SOC/Service Desk Team Lead • Bachelor's Degree in Computer Science or relevant field • Solid technical background with hands on experience in cyber security technologies • Willingness to travel periodically based on customer and business need • Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems • Exceptional verbal and written organizational, presentation, and communication skills • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment • Strong presence with a high confidence and calm demeanour in even the most stressful situations • Know-how and drive to build relationships • Proven project management success
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