Opencare.com
Opencare. com is a curated online platform that helps users find top-rated dentists in North America. It simplifies the dentist search process by allowing patients to find and book appointments with dental professionals through an intuitive interface. Opencare is dedicated to enhancing the dental care experience, offering resources and support for both patients and dental practices, while ensuring exceptional customer satisfaction.
Health • Wellness • Dentistry
Customer Success Manager
April 3
Opencare.com
Opencare. com is a curated online platform that helps users find top-rated dentists in North America. It simplifies the dentist search process by allowing patients to find and book appointments with dental professionals through an intuitive interface. Opencare is dedicated to enhancing the dental care experience, offering resources and support for both patients and dental practices, while ensuring exceptional customer satisfaction.
Health • Wellness • Dentistry
📋 Description
• As a Customer Success Manager at Opencare, your primary focus will be on nurturing and enhancing relationships with our top dental practices. • Reporting to the Senior Customer Success Manager, you will be the primary contact for our top accounts and lead efforts to enhance our dental partners' experiences, forging strong relationships and ensuring their success with our platform. • Your role is central to maintaining and strengthening these crucial partnerships, driving their success through proactive engagement. • Your expertise will also be instrumental in shaping the team, implementing continuous process improvements, and scaling our operations to meet the demands of rapid growth.
🎯 Requirements
• 2+ years of experience in B2B customer success or account management in a SaaS, marketplace, or dental industry environment (e.g. office manager, DSO) • Proven track record in managing key accounts • Exceptional communication and relationship-building skills • Proficiency in CRM tools and platforms • Strong analytical abilities and detail orientation • Self-driven, capable of thriving in a remote work environment • Ability to be a key influencer in product roadmap development, using customer insights and feedback to guide our product evolution • Bonus Points: Experience in the health or dental industry • Background in implementing customer success strategies
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