PartnerStack
PartnerStack is a B2B platform designed to enhance and scale SaaS businesses by building powerful partner ecosystems. It helps companies recruit, activate, track, and optimize relationships with partners, empowering them to drive more traffic, acquire new customers, and generate additional revenue streams. The platform supports various types of partnerships, including affiliate, referral, and reseller partners, enabling businesses to diversify their channels and grow more efficiently. By automating partnership processes and providing detailed insights, PartnerStack allows SaaS companies to maximize their ROI and sustain growth in competitive markets. With access to a robust marketplace of over 100,000 active partners, PartnerStack positions itself as a leader in the B2B SaaS partner ecosystem space.
partner marketing • channel marketing • partner marketing software • channel marketing software • partner marketing program
Customer Success Manager
March 26
PartnerStack
PartnerStack is a B2B platform designed to enhance and scale SaaS businesses by building powerful partner ecosystems. It helps companies recruit, activate, track, and optimize relationships with partners, empowering them to drive more traffic, acquire new customers, and generate additional revenue streams. The platform supports various types of partnerships, including affiliate, referral, and reseller partners, enabling businesses to diversify their channels and grow more efficiently. By automating partnership processes and providing detailed insights, PartnerStack allows SaaS companies to maximize their ROI and sustain growth in competitive markets. With access to a robust marketplace of over 100,000 active partners, PartnerStack positions itself as a leader in the B2B SaaS partner ecosystem space.
partner marketing • channel marketing • partner marketing software • channel marketing software • partner marketing program
📋 Description
• You’re passionate about working closely with our clients to maximize the value they are getting out of PartnerStack. • You’re driven by understanding a client’s business goals and digging deep into their solution and providing insight and recommendations to help them achieve success. • Focus on understanding the client’s business needs and goals • Provide strategic consultation on best practices • Facilitating product training on PartnerStack functionality • Monitoring product adoption and engagement • Driving retention by demonstrating client successes to date and future opportunities • Identifying any risks to the client’s stated business goals • Advocating on behalf of the client internally • Expanding business by coaching clients in additional opportunities for growth • Providing an exceptional level of service that turns clients into advocates
🎯 Requirements
• 2+ years experience in customer success, customer experience or related roles • Understands SaaS business and has an interest in keeping up with the industry • Enjoys building relationships and cultivating positive client experiences • Focuses on new and effective ways to provide value to the client • Approaches problems with a creative mindset and is solution oriented • Thrives in a fast paced environment and is able to learn on the job
🏖️ Benefits
• A digital-first environment, so you can do your best work anywhere in Canada • A MacBook shipped to you and a budget for peripherals of your choice • Flexible working hours (in coordination with your team) • Flexibility to work abroad for up to 8 weeks at a time • Regular social events, even while working remotely • Annual peripheral refresh • Competitive salary and opportunities for promotion • High-quality health insurance, active from your first day • HSA and Wellness Accounts • Generous vacation and time off plan • Employee Stock Option Plan for everyone (ESOP) • RRSP with an employer matching component
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