Customer Success Manager

4 days ago

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PartnerStack

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partner marketing • channel marketing • partner marketing software • channel marketing software • partner marketing program

51 - 200

💰 Series B on 2021-05

Description

• Customer Success Managers (CSMs) own the outcome of customer success for a book of business • They form a direct partnership with customers to uncover a shared vision of success • CSMs are responsible for growing and transforming customer relationships • Manage the success of their assigned accounts, ensuring customers get fast time to value • Educate and advocate for how PartnerStack can solve their needs • Advocate for PartnerStack by building a deep understanding of the business

Requirements

• 3+ years experience in partnerships, affiliate marketing, customer success, customer experience or related roles • Understands SaaS business and has an interest in keeping up with the industry • Enjoys building relationships and cultivating positive client experiences • Focuses on new and effective ways to provide value to the client • Approaches problems with a creative mindset and is solution oriented • Thrives in a fast paced environment and is able to learn on the job

Benefits

• A digital-first environment, so you can do your best work anywhere in Canada • A new MacBook shipped to you and a budget for peripherals of your choice • Flexible working hours (in coordination with your team) • Flexibility to work abroad for up to 8 weeks at a time • Regular social events, even while working remotely • Annual peripheral refresh • Competitive salary and opportunities for promotion • High-quality health insurance, active from your first day • HSA and Wellness Accounts • Generous vacation and time off plan • Employee Stock Option Plan for everyone (ESOP) • RRSP with an employer matching component