FICO
FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.
Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software
Customer Success Associate
4 days ago
FICO
FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.
Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software
📋 Description
• Reporting directly to the Regional Director of Customer Success • Customer Success Manager (CSM) plays a pivotal role supporting the post-sales customer lifecycle • Develop outstanding customer relationships through high levels of ongoing support • Responsible for customer retention and prevention of churn • Collaborate with Account Management teams to support the achievement of customers’ strategic business goals • Understand the ‘health’ of customer relationships to grow FICO advocates • Drive adoption of FICO solutions and foster long-term client partnerships • Proactively identify churn risks while aligning with customer objectives • Manage training, project kickoffs, and client engagement for implementation success • Ensure operational readiness and facilitate go-live processes
🎯 Requirements
• Bilingual (French & English) – essential for supporting priority clients in Quebec • Bachelor’s degree or equivalent commercial experience • Proven track record in customer success within complex client environments • Experience in SaaS, software, or platform-based tools • Strong client management skills in the software industry • Ability to understand customer objectives and guide them toward success • Skilled in value-based solution presentation alongside Sales and Pre-Sales teams • Creative problem-solver , able to adapt to dynamic environments • Seen as a trusted advisor , instilling confidence in stakeholders • Team player who thrives in a collaborative environment while taking initiative when needed
🏖️ Benefits
• Highly competitive compensation • Benefits and rewards programs that encourage you to bring your best every day • Engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie
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