Associate Customer Success Manager

February 22

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Logo of Flashpoint Venture Capital

Flashpoint Venture Capital

Flashpoint Venture Capital is a technology investment firm that specializes in providing capital ignition for tech founders at various stages of their journey. They offer venture capital, growth debt, and secondary fund investments, managing approximately $500 million across various funds with a significant portfolio of active investments and successful exits. Their focus is on supporting innovative companies, helping them grow and succeed in the tech industry.

Venture Capital Fund • Venture Debt • Secondary

11 - 50 employees

Founded 2012

💳 Fintech

🤝 B2B

📋 Description

• Flashpoint is the pioneering leader in threat data and intelligence. • Empowering commercial enterprises and government agencies to confront complex security challenges. • Delivering depth, breadth and speed of data from highly relevant sources, enriched by human insights. • Provide prompt and efficient technical assistance to our customers through our ticketing system. • Troubleshoot and resolve customer issues, answer inquiries, and offer guidance on product usage.

🎯 Requirements

• Experience supporting enterprise customers in a technical customer support or specialist role. • Passionate about working on technical and data related issues. • Troubleshooting, problem-solving, and critical thinking skills. • Great client-facing skills, both written and verbal communication skills. • Experience with standard desktop applications, SAML, APIs and SaaS products. • Basic understanding of cybersecurity.

🏖️ Benefits

• Diversity: Flashpoint is committed to fostering a culture of diversity, inclusion, belonging, and equity. • Culture and Belonging: Opportunities to connect with coworkers through various communication channels and events. • Perks: Health and wellness perks like gym reimbursements, expensed lunches, and cultural initiatives. • Career Growth: Investment in the growth of team members through feedback, reviews, and development opportunities.

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