ApprovalMax
ApprovalMax is a software platform designed to streamline and automate accounts payable and receivable processes. It offers robust AP and AR automation, multi-step approval workflows, audit and fraud control, and paperless processes for businesses of various sizes. Integrated with popular accounting platforms such as Xero, QuickBooks Online, and NetSuite, ApprovalMax enhances financial controls, facilitates audits, and reduces the risk of fraud. It is widely trusted by businesses, accountants, and bookkeepers to strengthen internal financial controls and improve operational efficiency through a single platform.
Financial Controls • Accounts Payable • Accounts Receivable • Xero • QuickBooks Online
Customer Success Manager - AMER
14 hours ago
ApprovalMax
ApprovalMax is a software platform designed to streamline and automate accounts payable and receivable processes. It offers robust AP and AR automation, multi-step approval workflows, audit and fraud control, and paperless processes for businesses of various sizes. Integrated with popular accounting platforms such as Xero, QuickBooks Online, and NetSuite, ApprovalMax enhances financial controls, facilitates audits, and reduces the risk of fraud. It is widely trusted by businesses, accountants, and bookkeepers to strengthen internal financial controls and improve operational efficiency through a single platform.
Financial Controls • Accounts Payable • Accounts Receivable • Xero • QuickBooks Online
📋 Description
• Maintaining a detailed understanding of products and services, assisting customers with questions and suggesting the best features/setup for their needs • Promoting the value of the product among customers and upsell/cross-sell editions and functionalities (drive post-sales MRR growth) • Regular engagement with your assigned customers to gauge satisfaction, address concerns and drive further adoption • Manage support tickets coming in from your customer portfolio • Providing support via Zoom calls when customers need it. • Acting as an escalation point for any customer queries in the AMER region. • Contributing to optimising existing team processes and actively enhancing all Customer Success initiatives.
🎯 Requirements
• Fluent English is essential • Right to work in Canada is essential • Excellent communication skills • 2+ years of experience in account management or customer success position (revenue-driven) preferred • B2B SaaS experience preferred • Accounting knowledge would be preferred, but isn’t essential • Experience in providing training preferred, but isn’t essential.
🏖️ Benefits
• 100% paid 20 business vacation days • 100% paid 10 sick leave days • Remote work, flexible hours • Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment) • Reimbursement of co-working space • Reimbursement of professional development courses • Parental leave support
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