Client Engagement Manager

19 hours ago

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Rizing

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Rizing is a consulting firm specializing in business transformation solutions, focusing on Human Capital Management, Enterprise Asset Management, and Consumer Industries. As an SAP Gold Partner, Rizing helps clients improve HR practices, optimize asset management, and navigate the complexities of retail and consumer goods. The company is dedicated to enhancing employee satisfaction and operational efficiency through innovative technology and consulting services, making it a key player in the digital transformation landscape.

SAP • SAP HCM • SAP Consumer Industries • SAP Enterprise Asset Management EAM • SAP Retail

1001 - 5000 employees

Founded 2006

🏢 Enterprise

📋 Description

• Acts as the single point of contact, facilitating the day to day activities in support of Managed Services clients. • Interacts with the Director and Consultants in Managed Services, offshore and PS Consultants, Sales Team, Solution Center Team, Project Managers, and Finance to best position Rizing to support the client’s business initiatives. • Functions as an individual contributor serving as a single point of contact for Managed Services clients to include handling escalated service issues and monitoring case resolution. • Develops an understanding of clients’ job responsibilities, business, and industry to best position Rizing to support client business initiatives. • Develops and implements an account strategy for clients within the portfolio. • Establishes and maintains contract and account governance, managing client change control requests, and approving consultant timesheets. • Facilitates onboarding of new clients including kick-off meetings, knowledge transfer, training, system access. • Work with the sales and professional services teams to smoothly transfer ownership of the client and monitoring hours utilization against contract hours cap. • Aligns and partners with Sales to ensure retention and identify up-sell opportunities. • Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience. • Coordinates quarterly release review including ownership of master release file, developing a timeline, coordinating resource assignment with Director Managed Services. • Completes continuing education activities to attain and maintain professional certifications. • Performs other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Business, Human Resources, Project Management, or related discipline or equivalent work experience. • 2 years of account leadership experience. • Previous SAP SuccessFactors experience in implementation or as end-user.