Varicent
Varicent is a leader in sales performance management software that empowers businesses to maximize revenue through optimized sales planning and incentive strategies. Their innovative solutions utilize artificial intelligence to provide predictive insights, enabling companies to create effective sales plans and motivate teams. Varicent is dedicated to helping organizations streamline their revenue processes while adhering to industry-leading data security practices.
Incentive Compensation Management • Sales Performance Management Software • Sales Planning • Territory and Quota Planning • Sales Compensation
Customer Success Operations Analyst
March 24
Varicent
Varicent is a leader in sales performance management software that empowers businesses to maximize revenue through optimized sales planning and incentive strategies. Their innovative solutions utilize artificial intelligence to provide predictive insights, enabling companies to create effective sales plans and motivate teams. Varicent is dedicated to helping organizations streamline their revenue processes while adhering to industry-leading data security practices.
Incentive Compensation Management • Sales Performance Management Software • Sales Planning • Territory and Quota Planning • Sales Compensation
📋 Description
• Managing and optimizing the ChurnZero platform to track customer interactions, monitor customer health, and identify at-risk customers • Analyzing customer data and trends to identify opportunities for improvement and growth • Collaborating with the Customer Success team to develop and implement strategies to increase customer retention and satisfaction • Developing and maintaining reports and dashboards to track key customer success metrics • Conducting regular reviews and analysis of customer accounts to identify potential churn risks and opportunities for upsell or cross-sell • Providing insights and recommendations to the Customer Success team based on data analysis and customer feedback • Assisting with the implementation of new customer success initiatives and programs • Keeping abreast of industry trends and best practices in customer success operations
🎯 Requirements
• A bachelor's degree in business, marketing, or a related field • 2+ years of experience in a customer success or operations role, preferably in a SaaS or technology company • Experience using ChurnZero or a similar customer success platform • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Ability to work independently and as part of a team • Strong attention to detail and organizational skills • Experience as a CSM is a plus
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