Customer Success Manager - Bilingual in English and French

3 days ago

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Ford Motor Company

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Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape.

Automotive • Financial Services • Mobility

10,000+ employees

Founded 1903

🚗 Transport

💰 Post-IPO Debt on 2023-08

📋 Description

• As a Customer Success Manager, you will provide a best-in-class experience as you work with a diverse set of companies across the North American market to ensure they have the foundations needed to maximize the value of Ford Pro Intelligence & Charging to optimize their fleet operation’s needs. • A successful Customer Success Manager has exceptional communications skills, a fierce drive to succeed, and a genuine passion for helping people. This is an integral role within the company where you act as a conduit between customers and key decision makers internally. This requires proven project management and leadership skills, as you will coordinate the strategic and technical-operational aspects simultaneously. You’ll serve as the customer’s primary point of contact during their onboarding journey and serve as an onboarding resource for our French Canadian customers. You will partner with the customer to advise and guide them in the set-up and adoption of Ford Pro Solutions which will include essentials, telematics, charging and fleet management. You'll interface with various customer stakeholders and be accountable to securing a successful onboarding journey and to increase customer loyalty.

🎯 Requirements

• A bachelor’s degree (Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.) • A minimum of 4 years of work experience in a customer-facing role • Bilingual in French and English (spoken and written) • Experience utilizing a CRM tool (i.e. SalesForce) • Outstanding follow-up and follow-through to ensure customers’ success and a positive outcome • Experience in software implementations with a focus on fleet telematics or fleet management software • Experience working with Dealers or Commercial Fleet customers in a sales or service capacity • Analytical – ability to synthesize information to understand issues and solutions • Critical Thinker – Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems • Highly Organized – Ability to multi-task and handle multiple ongoing projects at one time. • Detail Oriented – Understands that the details matter and that these details can build client trust, appreciation and respect • Flexible – Comfortable working in a fast-paced environment. Willingness to absorb team members’ input and change direction when needed • Clear Communicator – ability to write and present effectively in a remote environment, • Adaptable – ability to respond to changing circumstances and to manage, solve problems, and provide solutions in a climate of ambiguity