Product Manager - CRM

5 days ago

Apply Now

Receive Emails with Similar Jobs

Acumatica

WebsiteLinkedInAll Job Openings

Acumatica is an intuitive Cloud ERP system that provides comprehensive business management solutions for growing companies across various industries. With a focus on user satisfaction, Acumatica offers specialized applications for financial management, construction, distribution, manufacturing, professional services, and retail. The platform is designed to enhance efficiency, collaboration, and visibility in business operations, enabling users to access real-time insights and streamline workflows in a flexible, low-code environment.

Distribution • Retail • Construction • Manufacturing • Service Industries

501 - 1000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💳 Fintech

📋 Description

• Manage the product roadmap from planning to tactical activities. • Speak with customers and partners as well as internal teams to understand how our tools are used to meet real-world scenarios. • Create, maintain, and present external product roadmaps. • Document benefits of planned features and ensure senior management is presented with the information necessary to make informed decisions. • Execute new product release activities and coordination across the entire organization. • Review functional design documents and work with the development team with its associated project development plan/schedule. • Document new features and communicate the benefits to partners and customers through videos, data sheets, presentations, battle cards, and more. • Identify early adopters and manage the beta release process. • Review documentation and training materials and provide feedback and guidance to Education teams. • Review output of the Quality Assurance group to ensure the needs of customers, prospects, partners, and markets are built and delivered to a high level of satisfaction. • Train internal support and services teams on new product capabilities. • Prepare and monitor quality metrics and drive improvements as needed. • Document and present conceptual ideas and design rationale. • Ensure sales and partners are conducting proper discovery and analysis of customer projects to mitigate risk and achieve successful deployments. • Become the reporting, document management, data visualization, search, and other tools subject matter expert. • Resolve escalations from the support, customer success, and implementation teams. • Work with support to identify knowledgebase topics and assist with writing articles.

🎯 Requirements

• You have ERP and CRM business application software experience. • You have product management, development, and delivery experience with Customer Relationship Management software. • You enjoy spending time in the market to understand how sales, marketing, and support teams use CRM software to improve their effectiveness. • You possess a blend of business and technical savvy. • You are detail oriented and organized, with strong decision making and time-management skills. • You have large company experience that you would like to apply to a smaller team. • You know how to build an action plan, lay out goals, strategies, tactics, and timelines. • You are self-driven and realistic about your goals.