Narvar
Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.
retail • post-purchase • returns • logistics • supply chain
Mid-Market Customer Success Manager
March 19
Narvar
Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.
retail • post-purchase • returns • logistics • supply chain
📋 Description
• Narvar is growing! We are hiring a Mid-Market Customer Success Manager to help scale our customer base. • Own the health and success of your customers from go-live through to renewal and expansion • Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy • Use data insights to track client health, and forecast and mitigate risk of churn • Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers • Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently • Contribute to the scalability of the customer success team through documentation and process optimization
🎯 Requirements
• BA/ BS degree required • Minimum of 3+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts • Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail • Influence product, success, support, and sales teams to get things done • Enjoy working in a fast-paced environment and have strong project management and communication skills • Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence • Articulate the value proposition of a technology platform to meet client needs • Comfortable collaborating with both technical and business teams • Domain knowledge of retail, e-commerce, or logistics is a must • Previous start-up experience strongly preferred
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