Arctiq
Arctiq is a company that specializes in providing transformative infrastructure, security, and platform engineering solutions. They focus on enterprise security, modern infrastructure, and platform engineering, helping businesses architect practical and efficient solutions using world-class technologies. Arctiq offers managed security services, cloud security, and modern infrastructure solutions such as wireless networking and hybrid cloud infrastructure. They work with various sectors including healthcare, education, government, and more to enhance connectivity and bolster security using innovative technologies. Their services cover comprehensive infrastructure and security needs, from video surveillance in schools to smart city initiatives and cloud-native solutions for industries like oil & gas.
Cloud Solutions • IT Security • IT Architecture Design & Consulting • Microsoft Platforms • Cisco Infrastructure & Data Center Solutions
Customer Success Manager
March 18
Arctiq
Arctiq is a company that specializes in providing transformative infrastructure, security, and platform engineering solutions. They focus on enterprise security, modern infrastructure, and platform engineering, helping businesses architect practical and efficient solutions using world-class technologies. Arctiq offers managed security services, cloud security, and modern infrastructure solutions such as wireless networking and hybrid cloud infrastructure. They work with various sectors including healthcare, education, government, and more to enhance connectivity and bolster security using innovative technologies. Their services cover comprehensive infrastructure and security needs, from video surveillance in schools to smart city initiatives and cloud-native solutions for industries like oil & gas.
Cloud Solutions • IT Security • IT Architecture Design & Consulting • Microsoft Platforms • Cisco Infrastructure & Data Center Solutions
📋 Description
• The client service manager for the managed security services provider (MSSP) plays a crucial role in ensuring client satisfaction and maintaining strong relationships. • Their responsibilities typically involve a blend of customer service, technical understanding, and project management. • The client service manager acts as a liaison between the client and the provider, ensuring that the client's security needs are met and that they are satisfied with the services provided. • They must possess a strong understanding of cybersecurity concepts and be able to communicate effectively with both technical and non-technical audiences.
🎯 Requirements
• Education in Information Security, or related field (or equivalent experience) • Proven experience working in a managed services provider (MSP) or MSSP environment. • Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM) can be a plus. • Excellent communication, presentation, and interpersonal skills • Strong problem-solving and troubleshooting abilities
🏖️ Benefits
• Competitive salary and performance-based incentives • Outstanding health, dental, and vision insurance plans • Retirement savings plan with employer matching • Flexible work schedule and remote work options • Professional development and training opportunities • Collaborative and inclusive work culture with opportunities for career growth
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🇨🇦 Canada – Remote
💵 $73.6k - $123.2k / year
💰 Post-IPO Equity on 2021-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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