Customer Success Manager - High Touch

3 days ago

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Sophos

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Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

📋 Description

• Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. • The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. • You’ll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional Sophos products and services.

🎯 Requirements

• 5+ years’ experience in customer success, technical account management, sales engineering or similar role responsible for driving customer success and product/service adoption • Adept at handling internal and external escalations • Strong cybersecurity knowledge and familiarity with industry-standard terminology and concepts is an asset • Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers • Industry relevant certifications (CS, ISC2, CISSP, etc.) • Experience in translating customer issues and needs into business or solution requirements. • Ability to be seen as a trusted advisor to senior executives in large organizations and able to build strategic account plans. • Excellent organizational skills and ability to establish milestones and keep project plans on task. • Understanding how organizations measure value and drive revenue with experience in recurring revenue sales models and renewal processes is an advantage.

🏖️ Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing