Technical Support Engineer - Secure Access

3 days ago

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Absolute Security

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Absolute Security is a leading provider of self-healing, intelligent security solutions designed to protect businesses in a digital landscape. With a focus on endpoint security, device management, and network access, Absolute Security offers a range of products such as Absolute Control, Absolute Resilience, and Secure Access solutions. These products are built to enhance device and application health, secure access to cloud apps, and enable comprehensive threat protection across web, cloud, and private applications. Absolute Security serves various industries, including education, finance, government, healthcare, and transportation, helping organizations maintain compliance, reduce vulnerabilities, and maximize productivity.

Endpoint Security • Endpoint Visibility • Self-healing Endpoint • Data Risk Management • IT Asset Management

501 - 1000 employees

Founded 1993

🔐 Security

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Resolve customer technical issues for Absolute’s Secure Access products. • Use analytical skills and creativity to investigate and resolve customers' technical issues. • Manage multiple complex technical issues simultaneously. • Develop expertise in using and supporting Absolute’s products. • Investigate, document, and track product bugs and customer feature requests. • Utilize diagnostic tools and debug files from customers. • Participate actively during team meetings and share knowledge. • Communicate solutions to customers of varying technical abilities. • Protect the security and privacy of Absolute and its customers.

🎯 Requirements

• Strong foundation in providing software support and in IP network configuration and troubleshooting. • 4-5 years of experience in networking support (client-server experience preferred). • Experience using a case management system and keeping case records up to date. • Experience with Salesforce.com is a definite plus. • Ability to work independently and self-motivated to continue improving your technical skills. • Proficiency with IP networking concepts and protocols: LAN / WAN networking concepts including IP, TCP, UDP, ICMP, routing, and firewalls. • LAN / WAN equipment installation, configuration, and troubleshooting. • Hands-on experience with network protocol analyzers (NetMon, Wireshark, etc.). • Strong working knowledge of various Operating Systems, including installation, configuration, and authentication methods; (Windows, iOS, OSX, and Android). • Understanding of virtualization software is a plus; (VMWare, Nutanix, etc.). • General understanding of authentication methods such as NTLM, SAML, RADIUS, PKI specifically PEAP, PEAP-TLS and RSA token methods. • Experience in configuring wireless networks and VPNs. • Excellent verbal and written communication skills, analytical ability, and organizational skills. • Demonstrated ability to read and interpret technical documentation, debug files, and related information. • Experience writing short technical documents and/or knowledge base articles a plus. • Additional consideration given to candidates with any experience consulting in the mobility area, specifically on infrastructure and network design. • Experience with MDM Technologies. • Experience with Cloud Infrastructure (Azure).