Technical Support Engineer

March 15

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Logo of Oxford Instruments plc

Oxford Instruments plc

Oxford Instruments plc is a company that pushes the boundaries of technology, developing innovative solutions that enable customers to achieve breakthroughs in various fields. They focus on creating advanced manufacturing techniques and pioneering new imaging technologies, providing exceptional products that enhance digital connectivity and support the development of next-generation medicines and healthcare technology. Their commitment to addressing the greatest challenges of the 21st century underscores their role as a leader in scientific and industrial advancements.

Benchtop NMR β€’ Etching, Deposition and Growth β€’ Cryogenic Systems β€’ Microanalysis β€’ X-ray Fluorescence

πŸ“‹ Description

β€’ Key point of contact within global help desk β€’ Providing timely, detailed, and accurate responses to technical enquiries β€’ Responsible for recording issues and actively managing tickets β€’ Providing support to field service activities β€’ Building and maintaining a technical repository of information

🎯 Requirements

β€’ Experience working in a mechanical engineering environment β€’ Ability to understand products and their applications β€’ Good written and verbal communication skills β€’ Ability to explain technical concepts β€’ Organised self-starter β€’ Passionate about providing excellent customer service in a professional and empathetic manner

πŸ–οΈ Benefits

β€’ Flexible working hours β€’ Half-day on Fridays β€’ 25 days annual leave β€’ Private healthcare β€’ Share incentive plan β€’ Defined contribution Group Personal Pension Plan β€’ Flexible benefits package

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