Ivanti
Ivanti is a technology company that provides comprehensive IT solutions for businesses around the world. Specializing in endpoint management and security, Ivanti enables secure workflows by offering services in areas such as enterprise service management, IT asset and service mapping, and network security. The company is known for its Ivanti Neurons platform which integrates various IT management tools to facilitate efficient operations and secure every device within an organization, anywhere they might be situated. Ivanti supports a wide range of industries including healthcare, education, retail, and the public sector.
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
Technical Support Engineer - Remote UK
March 14
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
Ivanti
Ivanti is a technology company that provides comprehensive IT solutions for businesses around the world. Specializing in endpoint management and security, Ivanti enables secure workflows by offering services in areas such as enterprise service management, IT asset and service mapping, and network security. The company is known for its Ivanti Neurons platform which integrates various IT management tools to facilitate efficient operations and secure every device within an organization, anywhere they might be situated. Ivanti supports a wide range of industries including healthcare, education, retail, and the public sector.
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
📋 Description
• Provide exceptional technical support to customers and partners • Strong technical expertise and excellent customer interaction skills are essential for this role • Work directly with clients on complex, sophisticated products • Help report issues to engineering and improve the support experience • Troubleshoot and resolve issues proactively
🎯 Requirements
• Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc • Strong technical troubleshooting skills • Excellent interpersonal and communication skills • Confident user of Microsoft Windows and common applications • Understanding of Database and Server Technologies • Understanding of internet and network technologies • Excellent time management, multi-tasking and organisational skills • Self-motivated to develop technically • Ability to cope and work under pressure • Able to adapt quickly to change • Flexible and open approach • Must be able to work well with others as part of a team but at the same time able to work independently • Proficiency in French or German is a strong advantage.
🏖️ Benefits
• Professional development and career growth programs • Mutual respect environment
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