Advanced Technical Support - Alarm/Event Management Engineer

February 26

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Ciena

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Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

Converged Packet-Optical • Packet Networking and Carrier Ethernet • Optical Transport • Software and Services • Data Center Interconnect

5001 - 10000 employees

Founded 1992

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

📋 Description

• Responsible for initial definition of alarm and event escalation templates and alarm correlation algorithms for existing Blue Planet products. • Responsible for creating and maintaining an internal reporting dashboard for monitoring system performance, as well as creating and maintaining customer-specific dashboards. • Responsible for regular reports on system performance, alarm triggers, and customer-specific issues. • Responsible for training and guiding staff on the use of the event manager platform as well as maintaining documentation on operations and procedures. • Responsible for collaborating with other teams to ensure monitoring efficiency and effectiveness. • Responsible for implementing system updates and enhancements.

🎯 Requirements

• Linux/Unix working knowledge and experience required. • Experience with Kubernetes Deployments and managing production networks in a cloud environment. • Ability to understand complex workflows and troubleshoot faults in the Alarm/Event Management logic. • Experience troubleshooting and using Python/scripting languages. • Strong software debugging and troubleshooting skills. • Experience creating operational procedures, design documents, requirements as needed. • Capable of being proactive, working independently and as part of a team in order to resolve issues. • Ability to work across the organization and communicate results. • Building an alarm/event Management strategy for multi-customer setup, or prior experience in creating monitoring templates. • Prior experience in managing monitoring templates. • Experience in Python/scripting languages. • Experience with JIRA, Salesforce, MuleSoft, Grafana, Prometheus, Alert Manager applications. • Previous experience setting up event thresholds in the monitoring platform, experience with tools like Dynatrace, Splunk, Datadog in a production network desired. • Experience working in OSS/BSS environment.