GitLab
GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.
1001 - 5000 employees
💰 Secondary Market on 2020-11
Support Engineer - EMEA
February 22
GitLab
GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.
1001 - 5000 employees
💰 Secondary Market on 2020-11
📋 Description
• Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues • Collaborate with Product, Development, Infrastructure, Customer Success, and Sales Teams • Create and update documentation based on customer interactions • Collaborate with Support team members • Participate in regular rotations for weekday and weekend on-call coverage • Participate in our hiring processes
🎯 Requirements
• Experience in managing customer facing cases throughout the support lifecycle • Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge) • Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails) • Experience with Git and CI/CD • Expertise in writing support content • Ability to communicate complex technical topics to customers and coworkers of varying technical skill level • Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes • Understand a range of different GitLab implementations, and how service interruptions impact the customer.
🏖️ Benefits
• Benefits to support your health, finances, and well-being • All remote, asynchronous work environment • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and development budget • Parental leave • Home office support
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