Cytora
Cytora is the configurable platform that enables commercial insurers to create digital workflows by digitising, evaluating and routing risks.
Machine Learning • Artificial Intelligence • Commercial Insurance • Commercial Underwriting • Risk Modelling
51 - 200 employees
💰 Series B on 2019-04
Product Support Engineer
February 15
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
Cytora
Cytora is the configurable platform that enables commercial insurers to create digital workflows by digitising, evaluating and routing risks.
Machine Learning • Artificial Intelligence • Commercial Insurance • Commercial Underwriting • Risk Modelling
51 - 200 employees
💰 Series B on 2019-04
📋 Description
• Cytora is the digital risk processing AI-powered platform that enables commercial insurers to digitise all interactions with brokers, enabling optimised risk workflows and control over the target portfolio. • As a Product Support Engineer, you will be the first point of contact for enterprise customers, addressing their technical questions and resolving issues that arise in production environments. • You will play a key role in ensuring our customers achieve success with the Cytora platform by providing timely support, clear guidance, and expert troubleshooting.
🎯 Requirements
• Experience in a client-facing technical support or analyst role. • Strong general technical knowledge (concept of APIs, basics of python) • Experience in troubleshooting production environments. • Proven ability to diagnose and resolve technical issues. • Excellent communication and interpersonal skills to manage customer communication. • Experience working with SaaS B2B enterprise customers. • Familiarity with tools like Pylon, Postman, or Github. • Experience in configuring and testing SaaS or AI-based products.
🏖️ Benefits
• Stock options • Private health insurance (UK Only) • Choice of laptop • Flexi-working • Work from anywhere budget • L&D Budget • Offsites
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