Client Configuration Support Specialist

December 27, 2024

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Acendas Travel - A BCD Travel Company

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Corporate Travel • Meetings & Incentives • Vacation Travel

51 - 200 employees

🚗 Transport

🤝 B2B

Description

• A Support Team Member in our Corporate Operations center. • Grow and expand your travel skills, with involvement in online booking tools, travel bookings, vendor management, invoice/itinerary management. • Internal and external support for Corporate team for online transactions. • Extensive knowledge of online booking, PNRs and profiles. • Ability to read and interpret PNR data. • Basic administration of Concur and Deem online booking systems, including demos, user logins and training as required. • Supports Acendas clients through responding to incoming support phone calls and emails. • Adjusts client policies, profiles or group configurations as requested by clients. • Work Queues and perform quality control. • Knowledge of the systems, processes and workflows that need to be followed to deliver outstanding customer service and meet SLA expectations.

Requirements

• Minimum of 5+ years Corporate Travel industry experience required. • Minimum of 5 years experience with Concur or Deem online booking tool. • Basic GDS system experience is required (SABRE). • Advanced knowledge of Sabre GDS formats is a plus. • Be highly productive in a self-directed work environment. • Must be open to feedback and work well in a new learning environment.