Customer Support Representative

12 hours ago

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TheHouseofMercier

WebsiteLinkedInAll Job Openings

2 - 10 employees

🎯 Recruitment

🤝 B2B

🏠 Real Estate

Description

• The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. • We are looking for a motivated Customer Support Representative for IT Services to join our dynamic team in the Online Media industry. • This is an excellent opportunity for individuals seeking to kickstart their career in customer support without requiring previous experience. • You will serve as the first point of contact for our clients, helping them to navigate our IT services effectively. • With our commitment to fostering talent, The House of Mercier provides a nurturing environment where you can develop your skills and enhance your knowledge in the IT sector. • You will receive extensive training and support from our experienced team members, enabling you to provide exceptional service while growing your career. • As a Customer Support Representative, you will be instrumental in ensuring customer satisfaction and resolving queries efficiently. • If you are passionate about helping others and eager to learn, this is the perfect opportunity for you to embark on your professional journey in a friendly and collaborative work environment. • Responsibilities: • Serve as the primary point of contact for customers seeking assistance with IT services. • Respond to customer inquiries via phone, email, and chat in a professional manner. • Provide detailed product information and troubleshoot common IT-related issues. • Assist customers with account setups, service requests, and billing inquiries. • Document customer interactions accurately in our support system. • Collaborate with the technical team to resolve complex issues efficiently and effectively. • Identify areas for process improvement and suggest solutions to enhance customer experience.

Requirements

• Strong communication skills, both verbal and written. • Ability to work in a fast-paced environment and manage multiple tasks effectively. • A customer-centric attitude with a passion for problem-solving. • Basic understanding of IT concepts and terminology is a plus, but not mandatory. • Willingness to learn and adapt to new technologies quickly. • Proficiency in using computers and common software applications. • Team-oriented mindset with a collaborative approach to work.

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources • Stock Option Plan