Substantiation Analyst

18 hours ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Nonstop Administration & Insurance Services

WebsiteLinkedInAll Job Openings

Employee Benefits • Benefits Administration • Human Resources • Nonprofit Advocacy • Self-serve HR technology

51 - 200 employees

⚕️ Healthcare Insurance

💸 Finance

☁️ SaaS

Description

• Nonstop Administration and Insurance Services, Inc. is a fast-growing health insurance organization. • We offer an employer-sponsored group health insurance solution called Nonstop Health. • Looking for a customer-focused, detail-oriented analyst for the substantiation team. • Handle inquiries related to eligibility, benefits, coverage, billing, and more. • Maintain communication with members and resolve assigned tickets in a timely manner. • Work in a high-paced, remote environment with excellent understanding of healthcare and benefits. • Guide members through insurance forms and provide clarification on Nonstop programs. • De-escalate situations involving dissatisfied members by offering patient support.

Requirements

• Dedicated workspace free from distractions • Ability to adapt to changing requirements with a positive attitude • Confident critical thinker with intuitive and creative problem-solving abilities • Must be able to learn CRM systems • High Speed reliable internet • Excellent organizational skills, proficient multitasker, and attention to detail • Must be an expert in customer service and an organized self-starter • Ability to commit to deadlines • Ability to confidently request assistance and take direction as needed • Willingness to work a flexible schedule (if requested) • Ability to communicate with staff, management, and clients effectively and professionally • Strong phone and writing skills (required) • High school diploma or GED equivalent (required) • Proficient with Google Suite products (Sheets, Docs, etc.) or equivalents • Familiarity with medical insurance and medical benefits

Benefits

• Hourly Rate $28.85 • Internet Reimbursement • Fully Remote Position (Virtual / Work From Home) • Monday - Friday schedule with No Weekends!! • 401(k) plan participation with employer-matched contributions • Full medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period is met • Voluntary Benefits offered for employees and dependents