Customer Care Representative, Seasonal

18 hours ago

🇺🇸 United States – Remote

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $13 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Covetrus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 Seed Round on 2021-01

Description

• Remote Seasonal Customer Care Representative role • Support customers during busy season • Talking with SmartPak customers over the phone • Promote brand loyalty by providing solutions • Increase sales of SmartPaks and supplements • Cultivate customer relationships by providing exemplary service • Drive brand-building initiatives through marketing programs • Provide account management based on customer needs

Requirements

• 5+ years of hands-on equine experience - this one is a must! • Focus and passion for helping customers and their horses • Sophisticated verbal and written communication skills • Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook • Aptitude to quickly learn and confidently navigate new computer systems • Ability to offer creative and out-of-the-box solutions • Proficient time management and organizational skills • Confident, risk-taker with a great sense of humor • Exhibits sales aptitude and willingness to improve upon these skills • Comfortable working independently, as well as in a group • Ability to stay motivated in a remote environment • Customer service experience preferred • Telephone and/or retail background are a plus

Benefits

• 401k savings & company match • Paid time off • Paid holidays • Maternity leave • Parental leave • Military leave • Other leaves of absence • Health, dental, and vision benefits • Health savings accounts • Flexible spending accounts • Life & disability benefits​ • Identity theft protection • Pet insurance • Certain positions may include eligibility for a short term incentive plan