Customer Service Representative
Yesterday
🇺🇸 United States – Remote
🌪️ Kansas – Remote
⚜️ Louisiana – Remote
+3 more states
💵 $31.2k - $52k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
Description
• Deliver superior customer service to clients and financial advisors • Answer calls on John Hancock’s 800 telephone line • Handle customer requests ranging from basic product inquiries to complex transactions requiring problem resolution skills • Meet quality expectations to ensure a positive customer experience • Strengthen the perception of John Hancock in the marketplace • Work in a team environment and resolve issues accurately and independently
Requirements
• Exceptional technical capabilities, research skills and your attention to detail is always a priority • Confidence in your ability to learn and apply information quickly • Previous customer service experience • Knowledge of financial services would be a plus!
Benefits
• Competitive base salary and annual performance bonus • Paid Training and Benefits starting on Day 1 • 2 weeks paid vacation plus additional time off including personal, sick and family care days • Online learning programs driven to focus your career development at your own pace • Career growth and leadership support to achieve your goals • Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year • Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) • Financial education and counseling resources
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