Customer Support Specialist

November 7

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Clearwave Fiber

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Description

• THIS IS A REMOTE POSITION, HOWEVER THE SUCCESSFUL CANDIDATE WILL BE LOCATED IN ALABAMA, ARIZONA, ARKANSAS, FLORIDA, GEORGIA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, LOUISIANA, MISSOURI, NORTH CAROLINA, OHIO, SOUTH CAROLINA, TENNESSEE, TEXAS OR VIRGINIA. • Clearwave Fiber prioritizes and serves our customers, communities, and fellow associates. • We are here to build something great and fulfill our purpose of empowering people and communities to connect and thrive. • The Customer Support Specialist is responsible for providing extraordinary customer service to new and existing commercial customers in a high-volume remote call center. • Achieves high levels of customer satisfaction and loyalty with prompt, competent, and courteous support including, but not limited to, handling all Clearwave Fiber customer support calls, billing inquiries, disputes, and credits, centralized disconnects, and collection activities. • In addition, this person is a team player with a passion for assisting others, working with other departments to provide solutions, set expectations, and follow up with customers as promised.

Requirements

• Associates degree or equivalent combination of education and relevant experience. • Minimum of four years of Customer Service experience, ideally with a background in Call Center, Telecommunications, and/or Sales. • Bi-lingual a plus. • Exceptional communication skills, with the ability to engage effectively with customers, colleagues, and management. • Proven track record of delivering outstanding customer service, prioritizing customer satisfaction above all else. • Meticulous attention to detail, ensuring accuracy and precision in all tasks and interactions. • Strong organizational abilities, adept at managing tasks and priorities efficiently. • Demonstrated critical thinking skills, capable of analyzing situations and making well-informed decisions. • Proficiency in computer skills, including the Microsoft Office Suite, CRM systems, and business phone systems. • Ability to thrive in a fast-paced environment, adept at multitasking and managing time effectively. • Comfortable working at a computer workstation for extended periods while utilizing a headset.

Benefits

• Performance-Based Rewards: Join our team and unlock a rewarding career path with our performance-based rewards system, featuring a competitive compensation package that includes a base salary, commission potential, and a long-term bonus plan. • Comprehensive Health Coverage: From day one, access medical, dental, and vision plans to safeguard your health and that of your loved ones. • Financial Security: Enjoy company-paid life insurance, with options for additional coverage, alongside company contributions to HSA/HRA accounts, with an FSA plan available. • Generous Time Off: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring a healthy work-life balance. • Investment in Your Future: Participate in our 401(k) with matching contributions, vested upon hire, paving the way for a secure financial future. • Safety Nets: Benefit from company-paid short-term and long-term disability plans and an Employee Assistance Plan for added peace of mind. • Enhanced Perks: Connectivity Benefits: Enjoy complimentary Clearwave Fiber services if you reside within our service area, bringing high-speed connectivity to your fingertips. In addition, you are provided with a laptop and cell phone and mileage reimbursement. • Recognition & Support: Join our Clearwave Connections program, where associates are celebrated for their contributions, and access 24/7 Health Advocate support at no cost to you. • Wellness & Protection: Explore voluntary plans for accident, critical illness, hospital indemnity, and legal services to further safeguard your health and financial wellbeing. • Collaborative Environment: Thrive in a supportive and collaborative work culture that values diversity, inclusion, and teamwork.