Customer Support Specialist

Yesterday

🇺🇸 United States – Remote

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Clearwave Fiber

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

Description

• Takes ownership of customer support calls and emails by analyzing, researching, and communicating internally and externally through the successful resolution of issues. • Supports billing inquiries, disputes and credits, centralized disconnects, and collection activity expediently and professionally. • Guides customers through billing statements, enters orders for billing changes and adjusts billing to fulfill customer requests, correct identified billing errors, and resolve customer complaints. • Effectively de-escalates customer conversations, identifies customer needs, and achieves positive resolution while also setting proper follow up and billing expectations. • Utilizes designated systems and available resources for efficient call handling to meet and exceed established productivity standards. • Utilizes strong relationship building, customer service, and critical thinking skills to deliver positive customer experiences that meet and exceed established quality standards. • Works both independently and as part of the team while embracing company initiatives and direction provided to ensure consistency, efficiency, and best customer experience. • Participates in regular training sessions to stay up-to-date on best customer service practices, current and new products, selling techniques, and the ability to articulate local and competitive advantage. • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors, and managers to establish and maintain considerate and cooperative relationships. • Engages with customers to ascertain customer satisfaction, answer questions or concerns, and proactively seek to maximize customer experience. • Enters all customer-related activity into the CRM daily. • Regular, consistent, and punctual attendance. • Must be able to work overtime as necessary. • Performs other related duties as required.

Requirements

• Associates degree or equivalent combination of education and relevant experience. • Minimum of four years of Customer Service experience, ideally with a background in Call Center, Telecommunications, and/or Sales. • Bi-lingual a plus. • Exceptional communication skills, with the ability to engage effectively with customers, colleagues, and management. • Proven track record of delivering outstanding customer service, prioritizing customer satisfaction above all else. • Meticulous attention to detail, ensuring accuracy and precision in all tasks and interactions. • Strong organizational abilities, adept at managing tasks and priorities efficiently. • Demonstrated critical thinking skills, capable of analyzing situations and making well-informed decisions. • Proficiency in computer skills, including the Microsoft Office Suite, CRM systems, and business phone systems. • Ability to thrive in a fast-paced environment, adept at multitasking and managing time effectively. • Comfortable working at a computer workstation for extended periods while utilizing a headset.

Benefits

• Performance-Based Rewards: Join our team and unlock a rewarding career path with our performance-based rewards system, featuring a competitive compensation package that includes a base salary, commission potential, and a long-term bonus plan. • Comprehensive Health Coverage: From day one, access medical, dental, and vision plans to safeguard your health and that of your loved ones. • Financial Security: Enjoy company-paid life insurance, with options for additional coverage, alongside company contributions to HSA/HRA accounts, with an FSA plan available. • Generous Time Off: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring a healthy work-life balance. • Investment in Your Future: Participate in our 401(k) with matching contributions, vested upon hire, paving the way for a secure financial future. • Safety Nets: Benefit from company-paid short-term and long-term disability plans and an Employee Assistance Plan for added peace of mind. • Enhanced Perks: Enjoy complimentary Clearwave Fiber services if you reside within our service area, bringing high-speed connectivity to your fingertips. • Recognition & Support: Join our Clearwave Connections program, where associates are celebrated for their contributions, and access 24/7 Health Advocate support at no cost to you. • Wellness & Protection: Explore voluntary plans for accident, critical illness, hospital indemnity, and legal services to further safeguard your health and financial wellbeing. • Collaborative Environment: Thrive in a supportive and collaborative work culture that values diversity, inclusion, and teamwork.