Customer Service Representative

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QualDerm Partners

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dermatology • mohs surgery • cosmetic dermatology • plastic surgery • reconstructive surgery

1001 - 5000 employees

🧘 Wellness

⚕️ Healthcare Insurance

💰 Venture Round on 2016-02

Description

• This position works with a professional team of physicians and other staff trained in dermatology. • Patient focused with the objective of delivering superior patient care and ensuring a positive patient experience. • Serves patients and visitors by answering phones, assisting with registration and intake, scheduling appointments, and processing payments. • Acts as first point of contact for incoming billing customer service calls. • Provides optimum customer service for all patient inquiries and returns phone messages within 24 hours. • Must deal diplomatically with complaints and function well under pressure. • Utilizes resources to troubleshoot and resolve patient issues.

Requirements

• High School graduate or equivalent • Education in medical billing or hold medical billing certification preferred • Mod Med/EMA practice management system experience is a plus • Ability to communicate in a professional and courteous manner • Excellent oral and written communication skills, ability to think critically and strategically • Be able to multitask, prioritize, and manage time efficiently while in a remote working environment • Must be an exceptional listener, with the proven ability to problem-solve issues • Interpersonal skills and strong organizational skills are important • Ability to maintain a high level of integrity and confidentiality of medical information • Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification • Must be able to read, interpret and explain EOBs and patient responsibility in detail.

Benefits

• Competitive Pay • Medical, dental, and vision • 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested • Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating days • Company paid life insurance and additional coverage available • Short-term and long-term disability, accident and critical illness, and identity theft protection plans • Employee Assistance Program (EAP) • Employee Discounts • Employee Referral Bonus Program