Customer Service Representative

November 3

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QualDerm Partners

WebsiteLinkedInAll Job Openings

dermatology • mohs surgery • cosmetic dermatology • plastic surgery • reconstructive surgery

1001 - 5000

💰 Venture Round on 2016-02

Description

• Full-Time Operating hours are Mountain Standard Time Zones or 11-7 or 12 -8 (EST)/ 10-6(CST) or 11-7(CST) • Works with professional team in dermatology to deliver patient-focused care. • Serves patients and visitors by answering phones, assisting with registration and intake. • Schedules appointments and takes payments over the phone and in person. • Provides optimum customer service for all patient inquiries. • Returns all phone messages within 24 hours of receipt. • Utilizes resources and conducts research to troubleshoot and resolve patient issues. • Accurately documents patient accounts of all actions taken and updates necessary information.

Requirements

• High School graduate or equivalent. • Education in medical billing or hold medical billing certification preferred. • Mod Med/EMA practice management system experience is a plus. • Ability to communicate in a professional and courteous manner. • Excellent oral and written communication skills, ability to think critically and strategically. • Be able to multitask, prioritize, and manage time efficiently while in a remote working environment. • Must be an exceptional listener, with the proven ability to problem-solve issues. • Interpersonal skills and strong organizational skills are important. • Ability to maintain a high level of integrity and confidentiality of medical information. • Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification. • Must be able to read, interpret and explain EOBs and patient responsibility in detail.

Benefits

• Competitive Pay • Medical, dental, and vision • 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested • Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating days • Company paid life insurance and additional coverage available • Short-term and long-term disability, accident and critical illness, and identity theft protection plans • Employee Assistance Program (EAP) • Employee Discounts • Employee Referral Bonus Program