Customer Service Specialist

November 3

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Description

• Customer Experience Specialist will act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. • Must be organized, efficient, persuasive and have practical problem-solving skills. • You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 Garage Door Services. • Duties and Responsibilities: Manage large amounts of incoming phone calls and outbound return call. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid, and complete information by using the right methods/tools. • Meet personal/customer service team sales targets and call handling quotas. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers. • Meet or exceed all company standard KPI’s.

Requirements

• Previous Call Center Experience • Proven phone sales and customer support experience or experience as a Client Service Representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively. • High school diploma or equivalent • High speed internet connection via ethernet cable (no WIFI) • Laptop or desktop pc, headset with mic & webcam (of your own to start - company equipment is provided after you're hired) • Must be able to type 40 wpm or more

Benefits

• PTO/Sick time • Health, Dental, Life, Vision Insurance • Growth opportunity and career path