Client Support Specialist

2 days ago

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ClinicMind Platform for Full-Cycle Patient Care

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EHR • Credentialing • Billing • Practice Management • Patient Portal

201 - 500

Description

• Guide ClinicMind clients in maximizing the system's utility. • Handle a wide array of inquiries, including patient demographics, balance management, clinic reporting, claims, and point of sale. • Troubleshoot issues encountered by users. • Address basic medical billing questions after completing mandatory on-the-job training. • Work closely with our software support and account management teams to resolve client issues effectively. • Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system. • Identify practices at risk of attrition and escalate to the appropriate resource. • Ensure accurate documentation of all client interactions.

Requirements

• Proven experience in customer support or a similar role. • Excellent problem-solving and analytical skills. • Strong verbal and written communication abilities. • Ability to work effectively in a team and independently. • Familiarity with medical billing processes is a plus. • Proficiency in using various communication platforms including live chat and social media. • Commitment to providing high-quality support to enhance client satisfaction.