Customer Support Analyst I

November 2

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Cority

WebsiteLinkedInAll Job Openings

Occupational Health Software • Safety Management Software • Industrial Hygiene Software • Environmental Management Software • Ergonomics Software

201 - 500

Description

• Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. • Cority provides 24/7 global customer support. • This position follows a rotating shift schedule from 8:00 AM to 1:00 AM, including on-call rotations and rotating holiday coverage. • The role involves addressing and resolving basic technical and functional issues related to Cority’s product suite. • Gaining product knowledge through training and hands-on experience is key.

Requirements

• A bachelor’s degree in communications, business administration, computer science, information systems, or a related discipline, or an equivalent combination of education and experience. Experience in occupational health care or a related health field is a plus. • Previous experience in a customer service or help desk role, preferably within a software or technology environment. • Strong analytical skills with the ability to assess issues, identify root causes, and provide effective solutions. • Strong customer service orientation with excellent verbal and written communication skills. • Basic understanding of software systems and the ability to quickly learn and apply technical information. • Solid organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment. • Comfortable working with different software platforms (e.g., Salesforce CRM or similar ticketing systems). • Ability to work independently while also being a team player, collaborating with peers and senior support staff as needed. • A positive attitude and a desire to continuously learn and improve technical and problem-solving skills. • Willingness to work in a rotating shift schedule, including evenings, weekends, and holidays, as required.

Benefits

• Competitive health benefits • Dental plans • Fitness allowance • Health care spending account • Retirement savings plan • Work from home • Subsidized internet