Customer Service Representative - Bilingual
2 hours ago
Description
• Welcome to Cover Whale! • Are you passionate about making roads safer while providing excellent customer service? • We are looking for a Customer Service Representative (Bilingual) who thrives in a dynamic environment. • Connect with agency partners and policyholders for essential support. • Respond promptly to calls, emails, and chats to resolve inquiries. • Review and process applications and policy changes adhering to guidelines. • Calculate rates and perform premium breakdowns for customers. • Guide agents through our quoting platform and underwriting guidelines. • Share insights about our products for continuous improvements. • Nurture relationships with agency partners.
Requirements
• Bachelor’s degree from an accredited institution; • 3+ years of insurance experience is a must! • Spanish fluency is preferred.
Benefits
• Health/Dental/Vision • Employee Assistance Program • Flexible Vacation Policy • 401k – Employer Match.
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