Customer Care Manager

7 hours ago

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HighLevel

WebsiteLinkedInAll Job Openings

SaaS • Marketing • Advertising • CRM

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

Description

• HighLevel is a cloud-based marketing and sales platform. • Seeking a Manager of Customer Care to lead customer service teams. • Responsible for ensuring high-quality service delivery and customer satisfaction. • Aim to maximize customer lifetime value and retention. • Champion for the customer experience, ensuring customer health.

Requirements

• Associate's or Bachelor's degree (equivalent experience is a plus) • SaaS software experience • Project management skills (experience is a plus) • People leader at heart: You enjoy mentoring, leading, and contributing to the professional development of those around you. • Strong collaboration, time-management, influencing, and prioritization skills are critical to the success of this role. • The ability to build and maintain relationships both internally with the team and externally with customers. • Excellent listening, presentation, and communication skills at all levels. • Technically savvy with an interest in leveraging data, analytics, and automation to drive demonstrable customer and team success. • Training and mentoring excellence. • Strong customer-facing communication skills. • Excellent written and verbal communication skills, with the ability to explain complex concepts clearly to customers and internal stakeholders. • Strong leadership and team management skills with a proven ability to motivate and inspire others. • Thrive in a fast paced environment • Ability to think critically and problem-solve in high-pressure situations. • Solutions based mindset • Basic computer and Excel skills. • Strong documentation skills, including the ability to create, maintain, and improve internal documentation and processes.