Raintree Systems
Medical Record and Billing • Pediatric Therapy • Physical Therapy • Billing Services • Revenue Cycle
201 - 500 employees
Product Support Representative - Tier 1
10 hours ago
Raintree Systems
Medical Record and Billing • Pediatric Therapy • Physical Therapy • Billing Services • Revenue Cycle
201 - 500 employees
Description
• Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms • Focus your efforts on quickly developing knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing/Financial) • Provide exceptional customer service – remain positive and respectful • Demonstrate top-notch communication skills through empathy and active listening • Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues • Expedite problem-solving by leveraging all tools available • Effectively manage your cases - Document, Document, Document • Identify client needs quickly and successfully implement solutions • Close the required minimum number of client cases • Perform new Raintree software upgrades as needed • Provide timely updates to management on high priority issues • Identify common challenges and inform ways to improve products/processes
Requirements
• Bachelor’s degree or relevant experience • At least 2 years of software application support experience in a SaaS environment • High technical aptitude • Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment • Medical/Revenue Cycle Management experience preferred • Previous SaaS or Healthcare IT company experience preferred • Working knowledge of EMR/EHR medical software applications is a plus • Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred)
Benefits
• Remote Work/Work From Home • Paid Time Off/11 Paid Holidays/Year-End Holiday Break • Health, Dental, Vision, HSA/FSA, 401K with Company Match • Disability & Life Insurance • Employee Assistance Program • Paid Parental Leave
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