Healthcare Customer Service Expert

4 days ago

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CareCentrix

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CareCentrix is a healthcare company that simplifies care coordination and home benefit management, enabling health at home for members. By focusing on personalized care and utilizing their proprietary HomeBridge platform, they identify and engage members transitioning from hospital to home, ensuring timely delivery of appropriate services. CareCentrix's whole-person approach aims to improve outcomes, lower costs, and enhance both member and provider satisfaction through a high-quality provider network and data-driven analytics.

Home Health Care • Sleep Management • Infusion Therapy • Post-Acute Care • Durable Medical Equipment

1001 - 5000 employees

Founded 1996

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2011-09

📋 Description

• As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. • Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests. • In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. • You will collect clinical and demographic information and enter it into our CareCentrix portal.

🎯 Requirements

• High School Diploma or GED • Minimum 2 years Customer Service experience in a call center environment • Minimum 1 year of experience working in the healthcare or medical industry with medical terminology • Ability to navigate dual monitors and multiple applications • Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) • Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons) • Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings • A passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process • Internet Requirements: Speeds: 2mb/10mb upload and 10mb/25mb download or higher • High-speed Internet: Fiber or Cable connection required DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections • While working, required to hardwire with an ethernet cable

🏖️ Benefits

• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match • Generous PTO • 401K Savings Plan • Paid Parental Leave • Monthly Incentive Bonus Opportunity • Walgreens Discount - receive up to 25% off eligible items • Advancement Opportunities, professional skills training, and tuition reimbursement • Great culture with a sense of community • CareCentrix maintains a drug-free workplace