Customer Service Account Analyst - Bilingual French & English

4 days ago

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Sun Chemical

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Sun Chemical is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. With over 200 years of color expertise and a commitment to innovation and quality, Sun Chemical is part of the DIC Group and plays a significant role in providing advanced materials and solutions to various sectors. Their focus on diversity, equity, inclusion, and career development highlights their dedication to building a vibrant workplace culture.

Printing Inks • Coatings • Pressroom Supplies • Pigments • Advanced Materials

10,000+ employees

📋 Description

• Manage a portfolio of customer accounts • Enter orders in an effective and precise manner • Recognize appropriate situations for escalation • Actively communicate with the customer on order changes, future orders, and other non-order related requests • Develop strong relationships with customers, as well as the sales team and other functional areas within Sun Chemical • Establish and complete contacts from various channels (email, phone, chat) • Identify potential issues and work to resolve them proactively • Follow established processes to manage exceptions • Monitor customer open orders and shipments, as well as other relevant data

🎯 Requirements

• 2-3 years’ experience in a business-to-business environment with a proven track record of servicing internal and external customers • Bilingual - English and French • Customer-focused with strong interpersonal skills • Must be able to use critical thinking skills to help solve problems or generate new ideas • Ability to prioritize customer demands and manage multiple requests with attention to detail • Excellent level of proficiency in business communication, including strong verbal and written communication skills required • Some experience with SAP or other ERP system preferred • Proficient Microsoft Office skills (Word, Excel, Outlook) • High School Diploma/GED required.

🏖️ Benefits

• Merit increases • Paid holidays • Paid Time Off • Medical, dental, vision • Short and long term disability benefits • 401(k)+match • Life insurance