TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With customers in over 140 countries across 20 industries, you can touch billions of lives and ignite a transformative spark through your work.
Connectors • Sensors • Industrial Technology • Transportation • E-mobility
Customer Service Associate IV
5 days ago
🏄 California – Remote
💵 $46.8k - $70.2k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With customers in over 140 countries across 20 industries, you can touch billions of lives and ignite a transformative spark through your work.
Connectors • Sensors • Industrial Technology • Transportation • E-mobility
📋 Description
• TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. • They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. • They may promote and sell our company's products or services as well as investigate and resolve customer complaints. • A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. • Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required. • Investigating credit and debit requests and queries to issue credit/debit as necessary. • Answering technical queries from customers using online technical references and to offer alternatives using available resources. • Driving corrective actions and improvement projects that will raise customer satisfaction levels.
🎯 Requirements
• Typically requires 4 or more years of related work experience • Requires high school diploma • Completion of an AA degree or equivalent is preferred
🏖️ Benefits
• A comprehensive benefits package including health insurance • 401(k) • disability • life insurance • employee stock purchase plan • paid time off • voluntary benefits
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