Customer Support

18 hours ago

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CompuWorks

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Managed IT Services • Virtual CIO • Service Desk • IT Projects

11 - 50 employees

☁️ SaaS

🔒 Cybersecurity

Description

• The Customer Support role executes all dispatch functions and responsibilities • Responsible for attaining maximum utilization of internal and field technical resources • It is vitally important in ensuring that issues are addressed in a timely manner • Coordination of schedules, prioritization of tasks, and clear communication are critical • Improve client service, perception, and satisfaction • Maintain a professional appearance, interactions, and relationships at all times • All other tasks as requested by management

Requirements

• Proven experience as a Technical Support Analyst or relevant position • Dispatcher experience preferred • Minimum 3 year client service or support related experience including telephony skills, active listening, and client-care skills • Ability to interact effectively and professionally, provide exceptional service, internally and externally at all times • Ability to work effectively in a team environment • Typing skills to ensure quick and accurate entry of service request details • Basic computer and operating system knowledge • Technical awareness: ability to match resources to technical issues appropriately • Understanding of support tools, techniques, and how technology is used to provide IT services • Self-motivated with the ability to work in a fast-moving environment