Customer Support Representative

22 hours ago

Apply Now

Receive Emails with Similar Jobs

ServiceCore

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🚗 Transport

💰 Private Equity Round on 2022-02

Description

• Multichannel Support: Handle customer inquiries via email, phone, chat, and social media. • Problem Solving: Troubleshoot customer issues, leveraging tools like Zendesk, Jira, and Slack. • Customer Advocacy: Listen to customers, understand their needs and turn feedback into actionable insights. • Collaboration: Partner with product, marketing, and sales teams to communicate customer challenges. • Knowledge Mastery: Stay on top of product updates and new features to guide customers effectively. • AI Utilization: Use AI tools to streamline workflows, assist customers, and improve processes.

Requirements

• Service-Driven: You find satisfaction in helping others and delivering results that exceed expectations. • Proactive Problem Solver: You’re curious, creative, and relentless in finding solutions. • Strong Communicator: Explain things clearly, concisely, and with empathy. • Tech-Savvy: Familiarity with tools like Zendesk, Jira, and Slack is a major plus. • Adaptable: You thrive in dynamic environments, juggle multiple tasks effortlessly. • AI-Friendly: Experience with AI tools or platforms is a bonus.

Benefits

• Open-Time Off Policy with 12 Company Holidays • Medical, Dental, and Vision Insurance • 401k with Employer Match • Weekly Lunches + Stocked Kitchen • Dog-Friendly Office • Casual Office Environment • Regular Company Events and Happy Hours