Customer Support Specialist

October 22

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💰 $30M Series C on 2022-02

Description

• Manage and resolve escalated queries from business customers via phone, chat, and email. • Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution. • Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs). • Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

Requirements

• 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment. • Proven experience managing escalations and maintaining strong relationships with business customers. • Experience working towards High CSAT (>>90%) and QA scores in B2B environments. • Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction. • Familiarity with SLA management and complex customer issue resolution.

Benefits

• Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers. • Work remotely with a diverse team from around the world. • Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.